Privacy Policy

Effective Date: April 28, 2026

This Privacy Policy explains how we collect, use, and protect your information when you visit our website and request pet transportation services.

1. Information We Collect

We collect information you provide directly, as well as information collected automatically when you use our website.

Information You Provide

When you submit a quote request or contact us, we may collect:

  • Name
  • Email address
  • Phone number
  • Pickup and delivery locations
  • Pet details (type, size, needs)
  • Any additional information you choose to provide

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and usage, including:

  • IP address
  • Browser type
  • Pages visited
  • Time spent on pages
  • Referring website

This is standard for most websites and is used to improve performance and user experience.

2. How We Use Your Information

We use your information to:

  • Provide quotes and respond to inquiries
  • Coordinate and deliver pet transport services
  • Communicate with you about your request or booking
  • Improve our website and services
  • Monitor performance and user behavior

We do not sell your personal information.

3. Call and Communication Tracking

If you contact us by phone or text:

  • Calls may be recorded
  • Conversations may be transcribed
  • Communication may be logged

This is used for:

  • Quality assurance
  • Accurate service coordination
  • Internal recordkeeping and billing

4. Analytics & Tracking Technologies

We use third-party tools to understand how visitors use our site.

Google Analytics (GA4)

We use Google Analytics to collect anonymous usage data such as page visits and user behavior. This may include:

  • Pages viewed
  • Time on site
  • General location (city-level)

Google Analytics uses cookies and similar technologies. You can opt out via: https://tools.google.com/dlpage/gaoptout

Hotjar

We use Hotjar to better understand user behavior through tools like heatmaps and session recordings. Hotjar may collect:

  • Device and browser information
  • Interaction behavior (clicks, scrolling)

Hotjar does not use this data to personally identify you. You can opt out here: https://www.hotjar.com/legal/compliance/opt-out/

5. Cookies

Our website uses cookies and similar technologies to:

  • Improve site functionality
  • Analyze usage
  • Enhance user experience

You can disable cookies through your browser settings.

6. How We Share Information

We may share information with:

  • Service providers (e.g., hosting, analytics tools)
  • Communication platforms used to manage leads
  • Legal authorities if required by law

We only share information as necessary to operate our business.

7. Data Security

We take reasonable measures to protect your information, including:

  • Secure hosting
  • Limited access to data
  • Use of trusted third-party services

However, no method of transmission over the internet is 100% secure.

8. Data Retention

We retain your information only as long as necessary to:

  • Fulfill service requests
  • Maintain business records
  • Comply with legal obligations

9. Your Privacy Rights

Depending on your location (including California), you may have the right to:

  • Request access to your data
  • Request deletion of your data
  • Request correction of inaccurate information

To make a request, contact us using the information below.

10. Children's Information

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

12. Contact Us

If you have questions about this Privacy Policy, you can contact us at:

Phone: (385) 213-1363