Terms of Service

Effective Date: April 28, 2026

These Terms of Service ("Terms") govern your use of this website and the pet transportation services offered through it.

By using this site or requesting services, you agree to these Terms.

1. Services Provided

This website facilitates private, door-to-door pet transportation services.

By submitting a quote request or contacting us, you are requesting information about transporting your pet and may enter into a service agreement.

2. Quotes and Pricing

  • All quotes are custom and based on mileage, timing, route, and pet-specific needs
  • Pricing starts at $1.85 per mile plus a base handling fee
  • Quotes are not binding until confirmed and scheduled
  • Final pricing may change if:
    • Route changes
    • Scheduling changes
    • Inaccurate information was provided

We aim to provide clear, all-in pricing with no hidden fees.

3. Booking and Scheduling

To secure a transport:

  • You must confirm dates and details
  • A deposit or confirmation may be required
  • Pickup and delivery windows may vary due to:
    • Distance
    • Road conditions
    • Weather
    • Traffic

Exact arrival times cannot be guaranteed.

4. Customer Responsibilities

You agree to:

  • Provide accurate and complete information about your pet
  • Disclose:
    • Medical conditions
    • Behavioral issues
    • Special care needs
  • Ensure your pet is:
    • Healthy and fit for travel
    • Up to date on required vaccinations (if applicable)

Failure to disclose relevant information may impact service or safety.

5. Pet Safety and Transport Conditions

We prioritize:

  • Climate-controlled transport
  • Regular rest stops
  • Hydration and monitoring
  • Safe handling throughout the journey

However, transporting live animals involves inherent risks, including:

  • Stress
  • Illness
  • Unforeseen health complications

6. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for:
    • Illness or injury resulting from pre-existing conditions
    • Delays caused by weather, traffic, or road conditions
    • Circumstances outside our control

Liability, if any, is limited to the amount paid for the service.

7. Delays and Force Majeure

We are not responsible for delays caused by:

  • Weather conditions
  • Road closures
  • Vehicle issues
  • Emergencies
  • Acts of God

We will communicate any delays and adjust plans as needed.

8. Cancellations and Refunds

Cancellation policies may include:

  • Deposits being non-refundable
  • Fees depending on timing of cancellation

Specific terms will be provided at booking.

9. Communication and Call Recording

By contacting us:

  • Calls may be recorded
  • Messages may be stored and reviewed

This is used for:

  • Service coordination
  • Quality assurance
  • Recordkeeping

10. Use of Website

You agree not to:

  • Misuse the website
  • Submit false or misleading information
  • Attempt to disrupt site functionality

11. Intellectual Property

All content on this website is owned by us and may not be copied or reused without permission.

12. Privacy

Your use of this site is also governed by our Privacy Policy.

13. Changes to Terms

We may update these Terms at any time. Continued use of the site constitutes acceptance of updated Terms.

14. Contact

For questions regarding these Terms:

Phone: (385) 213-1363